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Helpline FDFA


The Helpline FDFA deals as central contact point with matters relating to consular services.

365 days a year
around the clock

Tel. from Switzerland:
0800 24-7-365
Tel. from abroad:
+41 800 24-7-365

E-mail:  helpline@eda.admin.ch

 vCard Helpline FDFA (msg, 51 Kb)

http://www.eda.admin.ch/eda/en/home/serv/form.html Contact form

http://www.eda.admin.ch/eda/en/home/dfa/orgcha/sectio/condir/sercit/hlplne.html Helpline FDFA

Skype Me™! helpline-eda


Phone free of charge (from abroad with Skype)
Attention: you will receive an “error” message if the Skype application is not installed on your computer or smartphone. If such a message appears, please proceed to install it right off, simply by clicking on the following link: Download Skype.

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Consular Strategies, Developments and Agreements


Swiss representations abroad provide consular services for Swiss citizens living abroad, as well as for tourists and business travellers, foreign clients, etc. The necessary tools are developed and supplied by the Consular Strategies, Developments and Agreements division of the Consular Directorate.

The Division secures a regular exchange of information and findings between Switzerland and representatives of other Schengen member states, draws up cooperation agreements with selected partners, represents consular interests in major projects at the federal and cantonal levels, and develops solutions for modernising the range of consular services.